Privacy Policy

Last updated: 9 May 2026

Zumirex is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website zumirex.com or purchase from us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal information we collect

We may collect the following categories of personal information:

  • Identity and contact information — such as your name, email address, phone number, billing address and shipping address.
  • Order and payment information — such as products purchased, order history and payment details (processed securely by our payment providers; we do not store full card numbers).
  • Account information — such as your username, password and account preferences.
  • Communications — messages you send us, customer service enquiries and feedback.
  • Technical and usage information — IP address, device type, browser, pages visited, referring URLs and cookie data.
  • Marketing preferences — your subscription status and consent for marketing communications.

2. How we collect your information

We collect personal information directly from you when you place an order, create an account, sign up to our newsletter, contact us, or otherwise interact with the Site. We also collect information automatically through cookies and similar technologies (see Section 7), and from third parties such as payment processors, shipping carriers and analytics providers.

3. How we use your information

We use your personal information to:

  • Process and fulfil your orders, including arranging shipping and handling returns;
  • Communicate with you about your orders, account and customer service enquiries;
  • Send marketing communications where you have opted in (you can opt out at any time);
  • Improve our products, Site and customer experience;
  • Detect, prevent and respond to fraud, abuse and security incidents;
  • Comply with our legal and regulatory obligations.

4. Disclosure of your information

We may disclose your personal information to:

  • Service providers — including Shopify (our e-commerce platform), payment processors, shipping carriers, email and marketing platforms, and analytics providers, who help us operate our business.
  • Professional advisers — such as accountants, lawyers and auditors.
  • Government authorities or law enforcement — where required by law or to protect our rights.
  • Business successors — in the event of a merger, acquisition or sale of our business.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers (including Shopify) are located outside Australia, including in the United States and other jurisdictions. Where we disclose your personal information overseas, we take reasonable steps to ensure that the recipient handles your information consistently with the Australian Privacy Principles.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes using SSL/TLS encryption for transactions, restricting access to personal information, and partnering with reputable service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and tracking

We use cookies and similar technologies to operate the Site, remember your preferences, analyse traffic and personalise your experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site.

8. Marketing communications

If you have subscribed to our marketing communications, we may send you emails or other messages about our products, promotions and updates. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

9. Data retention

We retain your personal information for as long as necessary to provide our products and services, comply with legal obligations (including tax and accounting requirements), resolve disputes and enforce our agreements. When we no longer need your personal information, we will take reasonable steps to delete or de-identify it.

10. Your rights

Under the Privacy Act, you have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or out-of-date information;
  • Withdraw consent for marketing communications;
  • Make a complaint about how we have handled your personal information.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you can lodge a complaint at our email.

12. Children

The Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Site, and the "Last updated" date will reflect the most recent changes.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Zumirex — Privacy Officer
Website: zumirex.com